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Returns & Refund Policy
Manuals and Modules
Except where product is incorrectly supplied, there is no right of return or refund for Manuals or Modules.
Please email us at sales@gardenretailsuccess.co.nz if a product has been incorrectly supplied.
Equipment
Damaged in transit
If your purchase is damaged in transit please email us at sales@gardenretailsuccess.co.nz Include the order confirmation number and a description of the problem.
We will let you know how to return the item. When the damage has been assessed, we may offer repair, replacement or refund; as deemed appropriate.
Defective Goods
If the product you purchased is faulty, you must notify us within 5 working days of receiving the goods.
Please email us at sales@gardenretailsuccess.co.nz with your order confirmation number and a description of the fault. We may send you a replacement part or let you know how to return the item.
When the damage has been assessed, we may offer repair, replacement or refund; as deemed appropriate
If you are required to return the product that should be done within 15 working days of receiving the goods.
The returned product must be unused; in the same condition as received and returned with the original product packaging.
If it is decided a refund is the best remedy you will receive a full refund of the price paid (including relevant delivery charges) less any collection charges.
If the product is covered by a manufacturers warranty please contact the manufacturer directly.
Hours of Business
Working days are classified as Monday to Friday and exclude Public and Bank holidays
How to contact us
Email to sales@gardenretailsuccess.co.nz
Fax to 0064 9 5246601
Tel: 0064 9 5246606
