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On Site Consultancy
On site consultancy covers all issues of garden retail:
Audit / Appraisal
This comprehensive audit considers your market catchment, and competitors. It covers 135 checks including:
- Premises: location, buildings, facilities, fixtures, layout
- Product: range, depth, quality.
- Customer Services
- Staff
- Merchandising
- Management: planning, budgeting, systems & procedures, monitoring, key performance indicators, cash flow, and people management.
- Marketing: branding, positioning, promotion, internal marketing, advertising
The audit report includes recommendations and details of how to implement improvements where required together with a priority action plan. In addition a presentation “Garden Retailing Today” highlights the changes necessary for success.
We do not focus on criteria for industry awards / accreditation as these criteria are narrower, standards-based, and do not necessarily aim to improve the bottom line.
TrainingOn site, in-house training is the most effective. The following subjects are available:
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MentoringA mentoring service is offered by our very experienced senior consultants and usually follows on from the Audit / Appraisal. Mentoring is available on a weekly basis by phone / email to assist with ongoing advice on the implementation of changes required. We include monthly key performance indicator monitoring, plus one or two site visits per year according to need. People ManagementThis service includes assistance with recruitment, staff structures, job descriptions, staff reviews, training, and people management. The consultation focuses on implementation. A full manual is available with numerous working templates |
